THE TOYOTA STUDY
Q: What are the factors that lead to Toyota’s
success achieving high levels of quality?
Toyota, quality is about catering to customers. Thus, Toyota’s business plan
called The Toyota Touch became one of the factors that leads to its success in
achieving high levels of quality, where it places the customer first
philosophy. Also, for Toyota to achieve high levels of quality, the company
pays close attention to the people that brings to the fold, where they made it
sure that all their applicants must have to demonstrate communication skills,
departmental flexibility, ability to work in teams, the initiative to seek out
weakness and improve them, and also because of its unique reduction system that
focuses on the continuous improvement and good management that made Toyota
achieve its high level quality of success and for the company to gain edge in
the highly competitive global car market
Q. In what other organizations or types of organizations
would kaizen work well?
might it fail?
is the Japanese term used to describe continuous improvement. As such, learning
organization and team organization because learning and team organization
enables the entire workforce for a continuous improvement. The types of
organization that has the capacity of continuous learning, able to learn to
improve the whole process, capacity to adapt and change flexibly. As well as,
employees could continually acquire and share knowledge, experiences and
learnings which could be possibly a huge help in making decision and doing
their work for the advancement of the company towards global competitiveness
with a sense of community and customer satisfaction. While kaizen would much
likely fail in a heavily bureaucratic organization because of its lack of
commitment and grounded with rules, procedures and regulations, making its
employees to strictly follow. Such that it is most likely viewed as inflexible
and with a narrow span of control over its subordinates which became a non-
Q. What should Toyota consider doing better?
should consider doing better is to fully welcome and accept organizational
changes in order for it to ensure its efficient management resources along with
a continuous high level of quality in production and services grounded with its
philosophy of customer care and satisfaction and on giving emphasis not only on
how the company treats is customer but also on how its managers treats its
employees and its co-workers treating one another while giving it the benefit
to consciously innovate its products and services, in order for the company to
maintains its quality through continuous learning and improvement.
Stephen P. Management / Stephen P. Robbins, Mary Coulter. — 11th ed. p. cm.