Control is the process of monitoring, comparing, and correcting
work performance. All managers should control even if their units are
performing as planned because they can’t really know that unless they’ve
evaluated what activities have been done and compared actual performance
against the desired standard.
An effective control system is the way that we can recognize that
activities are totally accomplished in ways that lead organization to achieve
their goals and objectives.
Feedforward control would be the most effective type of control in
As we know that feedforward control can be take place before actual
activities, by feedforward we are able to detect possible issues and find
possible solution and prevention for these issues.
As the first day for the T5 (Terminal 5) was so important for its
fame, and those solving problems that they occur in an airport required too
Since the first day for the T5 was very important for its
reputation, and that solving problems as they occur in an airport can take too
much time so therefore this was the reason of dissatisfaction of
It is a type of controlling that has most usage than other types of
controlling which take place after activities and occurred problems and issues
So, there we can point out two type of feedback’s advantages which
provide to managers those information on how much effectiveness their planning
efforts are and if managers performance has been met with plans or not.
is the one element that provide details how well employers have done their duty
control is a controlling tool which comes during the any work activities’ process.
It is a controlling tool that comes within the process of a work activity.
Which mean that there will a superintendence take place within work process and
if any issues or problems occur during work process managers will use the
concurrent control. And that is direct relation after the retrieval of the issues and problems. Also, concurrent control is
called as direct superintendence or management by walking around. So, as its
name implies it’s is describe that the controllers or the managers should be
walking around the workplace as a monitor to recognize issues and problems and
make correction on time as soon as possible.
There is used of two types of managerial action in this case which
is given below:
Which is about
the immediate corrective action that is a procedure to correct problems at once
to get performance get back on track. And also about the basic corrective
action which looks at how and why performance deviated before correcting the
source of deviation.
Corrective Action used in the case: Our teams have
now restored all check-in services and we have additional staff in the terminal
to help passengers. This was the way they used to get rid of the problem based
on an airport spokesperson comment.
Corrective Action used in the case: The basic
corrective action: They should have changed all the planning of the coming
flights or changed the way they manage the flight, check-in, and the luggage.
They should suggest for suppliers to take new system And also
they must had guidance on assurance issues, at the new system they should have
Basic corrective action
they could be recruiting new worker to fixing laser problem, they should
increasing the communication between terminal worker and customers,
And also the fixing broken gate for the passenger’s board as
soon as able.
British Airways’s could be
more effective by making prior plans. They must train their staff and especial their
it staff so that they can provide a good service to their early adopters and
solve their problems as soon as possible .
2011 the airline British Airways and lberia Spanish airline lberia Airline
airways Great British are British and proceeding to create one of the largest
airlines in the world.
Airways hosts Great Britain is one of the most trained attendant are between
airlines and hostesses of different nationalities due to their ability to speak
The airline, which carried
over 33 million passenger all of the world on its £245 aircraft in its last
financial year, managed to increase income passenger kilometers (albeit by just 0.1%) while average passenger on
every flight stayed more or less
constant at 76%. It has played an ever-increasing role not just in keep those achievements,
but also in decreases costs.The British Airways can easily solve their problem
about anything for example languages the seats and others problem and for
checking these British Airways flights, you can apply online or even the mobile
app and its special baggage at the airport .
Checking this online is open 24 hours before departure and your
flight cards is also emailed to you as a PDF file. There is also a direct print
option. If you left your flight card at home or did not have a printer, you can
print it again at the airport by checking the kiosk. The British Airways app is
also available for the Apple iPhone, iPad
and watch. You can download an eight –person flight card, which is a
reservation on a single device. You can also use the kiosks and specially
designed kiosks for checking inside the hotel. If you want to reserve your
booking instead of a credit card payment card, you must pay 1% of the
transaction. By December 2016. British Airways had received a passenger charge
of £5, so it would be good for those booking flights below £500.
Answer No 4:
Accurate and correct information could be provided to the managers about
the problems that the passengers most of the time face, through information
controls. Moreover, clear idea about the events occurring in the terminal is
Managers usually estimate the effectiveness of an organization by
seeing the quality services that are provided to passengers. If passengers are
satisfied, it is a positive point that indicates services are provided in its
correct way. Though we can say that customer interaction is an important point
for such cases.
is basically checking for the best practices between competitors and
non-competitors. It helps managers in choosing the better equipment and
preventing issues such as understaffing or lack of communication.